The website is the online store which displays and sells products from the Company “WATERPIK K. KATSAROS & CO. LTD” (hereinafter “The Company”), which is based in Kalochori, Thessaloniki (Tax Identification Number 093547591 / Tax Office 1st THESSALONIKI), with contact details e-mail address (mailto: and telephone, 2310778822.

Entering and browsing the online store constitutes acceptance of the general terms and conditions of use described in this text. Each time you make a transaction with the Company through the online store this implies your full and complete acceptance of these terms. Before browsing and trading with our online store, please read these terms carefully and make sure you agree to the them as any transaction with us through our online store implies acceptance of these terms. If a user does not agree with these terms, they must refrain from using our online store or from making any transactions through it.


The Company reserves the right to unilaterally modify or renew, at any time, the terms and conditions stated in this text, as well as to modify or renew the content of the website If changes of any kind are made to the content of the website, pre-agreed orders that have already been registered and which are in the process of processing or are in the process of being shipped are not affected. The Company urges users and visitors to its online store to check at regular intervals for any changes in the terms stated in these terms of use.


The Company is committed to ensuring the information presented on its website, is complete and accurate, both in terms of the existence of essential features that are described on a case by case basis for each product available through the online store, and in terms of the accuracy of the information on the services provided by the company, without prejudice to any technical or typographical errors that have escaped our attention or have occurred unintentionally or due to any interruption in the website due to force majeure. In cases where an error occurs for the reasons described above, the Company undertakes to make every effort to rectify any inconsistencies that may occur in terms of information, and will update the online store as soon as possible.


The Company is committed to informing the customers or users of the online store in good time of any discrepancy in the available quantity referred to in any product or in case of typographical error. The availability of the products displayed on the site reflect the availability at the moment when the user or visitor sees that specific information. Beyond that, the availability of the products may change from time to time in ways beyond the Company’s control such as when part of the quantity listed is sold or reserved for a different order. The company’s  online store the is not responsible if users have technical problems when they attempt to access the website or when they are browsing the site if these problems are related to the operation or compatibility of their own setup with the use of the website. Also, the Company has no responsibility for acts or omissions of third parties, and especially unauthorised interventions by third parties in products and/or services and/or information available through the site. Finally, where this website contains references to third party websites, the website is not responsible for the content of these pages or for any damage or harm that may arise from their use, as the visitor has access to these exclusively on their own choice and at their own responsibility.


The website is the official website of “WATERPIK K. KATSAROS & CO. LTD”. All the content of the websites posted by the Company, including the tradenames, trademarks, logos, images, graphics, photographs, designs, texts, services and products provided, are the exclusive intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international conventions. The names, images, logos and trademarks that represent the Company and/or its online store and/or third parties contracted with them, as well as their products or services, are exclusive trademarks of the Company and/or, and/or the above third parties, and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

It is forbidden to copy, transfer or create a derivative work based on this content or to mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, publishing, dissemination, transmission or any other use of the content in any way or method for commercial or other purposes is only permitted with the prior written consent of the Company or any other copyright holder.

In any case, the fact that these appear and are displayed on the website should in no way be construed as a transfer or assignment of their license or of a right to use them.


By entering the website, every user or/visitor to the online store automatically accepts that they will not use the Company’s online store for sending, publishing or sending via e-mail and/or other method, any content that is illegal, harmful, threatening, offensive, disturbing, defamatory, vulgar, obscene or libellous or which violates someone else’s privacy, shows prejudice or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, or which, in accordance with the law or contractual or managerial relationships, is not allowed to be disseminated (such as inside information, private or confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), or which infringes any patent, trademark, trademark secret, copyright or other proprietary rights, or which contains software viruses or any other code, files, or programme designed to interrupt, damage, destroy, or obstruct the operation of any computer software or hardware, or any material which intentionally or unintentionally infringes the applicable Greek and Community law and provisions, or which may threaten third parties in any way, or any content which is used to collect or store users’ personal data.

Entering and browsing the site, as well as transactions that take place through the online store, must be exclusively for personal and private use and for legal purposes in accordance with the terms and conditions of use listed herein. The user/visitor accepts these terms and conditions and undertakes not to take any actions that are contrary to the applicable law, to good morals or to these terms and conditions. The user/visitor also accepts that they will not attempt to cause harm by performing acts that put the operation of the online store system at risk. Also, the Company urges users to frequently check their personal data and to change their passwords if they feel they need to. Finally, the use of the online store by minors or persons deprived of legal capacity is explicitly forbidden.

By entering the site you declare that you are an adult and have legal capacity, and you agree that you will not allow minors or persons who have no legal capacity to use your data and your passwords. If your data and passwords are used in this way, you are responsible. For this reason, please follow the basic rules of online transaction security.

The ownership of the sold products remains with the Company until the full and complete payment of the price and any additional contractual costs and expenses to be borne by the customer during the process (transport costs, taxes, duties, customs duties). After the delivery of the sold products, the risk of damage or destruction and loss is automatically transferred from the Company to the customer/buyer. The customer/buyer must, at the time the order is delivered, check the condition of the products and check that the packaging is intact in order to identify any defects which have happened during transport.


This website allows access to and from related websites. The affiliated websites are not under the control of the Company and the Company is not responsible for the contents of any affiliate website or any link contained in an affiliate website, or any changes or updates to such websites. The Company is not responsible for internet broadcasts or for any form of transmission received from any linked website. The Company provides these links to you solely as a convenience and the inclusion of any link does not imply the COMPANY’s endorsement of the website.


It is possible to change an order before it is completed and registered. To do this the user/buyer can select the shopping cart and either change the quantities of any specific products or all products by pressing the “refresh” key, or delete any or all products by selecting the “delete” key.


It is only possible to cancel an order after it has been registered in the online store system under specific and very strict conditions:

A) The user can cancel his order within 3 hours of it being registered on the online store system by phoning 2310 778822 or by sending an e-mail to (mailto: waterpik @ otenet. gr).

B) If a user wants to cancel their order after the 3 hours mentioned above, they should contact the company by phone or e-mail using the contact details provided. If the items in the order that the user has chosen to cancel were immediately available and have been shipped, the charge for the shipping costs (deliver costs and return costs) is borne by the customer and the products will be returned to the company. Returned products should be in excellent condition and should be returned packaged in the same way as when they were shipped.

Returns policy


The Company is supportive of e-Commerce and through the full descriptions of the products on the site it gives you the opportunity to enjoy direct contact with the products available on your computer screen, quickly and easily. Due to the nature of e-shopping, it is not unusual for the chosen product not to meet the final recipient’s expectations as they have not been able to see the product before purchasing.

However, we want to offer our customers more and, to highlight the benefits of using the internet for our everyday purchases, we give customers the opportunity to return products. The terms and conditions for returning defective or non-defective products are given below.

Product Returns due to delivery error

In all cases where items other than those purchased are delivered, whether the type of item or the quantity is incorrect, the customer should return the products so that they can be inspected and the error can be confirmed. In this case, the costs of returning the products to the company and the costs of returning them to the customer are borne by the Company provided the items are returned using the method proposed by the company.

Return of defective products

If it is established that there is a manufacturing defect in the sold item and the defect is in a replaceable part of the product, if this is confirmed by the authorised repairer who provides the guarantee of good operation, or when the Company itself provides the guarantee of good operation directly, then these parts will be replaced and the product will be returned to you free of charge.

The product to be replaced should be returned together with all the documents that accompanied the product (eg Retail Receipt Etc.) and it should be returned in its full packaging. Please note that products must be returned within 14 calendar days. If this deadline has expired the Company reserves the right to refuse to accept a product that has been returned at the expense of the Company without prior consultation.

The products should be returned by a courier company. The costs of returning the products to the company, as well as the costs of return to the customer, are borne by the Company, providing products to be replaced or repaired are returned using the method proposed by the company.

If the returned products are damaged or incomplete, the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without any other party, to offset of this claim fully or partially against the customer.

Return of non-defective products – Customer’s right to withdraw without justification

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of delivery, even when there are multiple products in the same order and then within 14 days from the delivery of the last product, or, when there is an obligation to deliver products at regular intervals, within 14 days from the delivery of the first product.

The customer can withdraw under the following conditions:

This withdrawal is free of charge and does not have to be justified. If the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and with its packaging in excellent condition.

The return of the item will only be accepted if the buyer has first paid any amount paid by the company for delivering the item to the customer and the shipping costs for the return of the item.

The declaration of withdrawal is exercised in writing or electronically and the Company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it receives it.

Following the declaration of withdrawal, the Company is obliged to return the price paid by the consumer within a maximum of 14 days from receipt of the products. Shipping/delivery costs are non-refundable.

The refund to the customer will be made by the same means by which the initial payment was made. Specifically, in the case of debit by credit card,  the refund is made as follows: if by the time the customer withdraws and returns the item the cost of the item has been paid to the Company by the Bank, the Company will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed on the basis of the contract concluded with the client. After informing the bank, the company does not bear any responsibility for the time and manner in which the return is made as this is regulated by the aforementioned contract between the customer and the bank.

If payment was made by bank transfer the return will also be made by bank transfer to the same customer account.

The customer is responsible for compensating the company if they used the product in any way other than that  necessary to determine the nature, characteristics and function of the goods before making the withdrawal declaration.

The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and, in all cases, without opening the product packaging or using the goods.

The company is willing to give the customer information on any questions about the nature and operation of the products and will provide additional information electronically or in another manner.

If the packaging has been opened or the product has been used, its value is automatically reduced as the product is characterised as used and the customer must compensate the company for reducing the value of the product.

The reduction in value caused by the packaging being opened, and the reduction in value caused by the product being characterised as used, is examined on a case by case basis and is determined by the company. It is usually in the range of 20% -30%.

The Company is entitled to agree the compensation it is entitled to with the customer and this can be offset.

If the products are returned damaged or incomplete the Company has the right to request compensation from the customer. The amount of compensation due will be determined by the condition of the products and the company may proceed unilaterally and without any other party to fully or partially offset this claim against the customer.